PORT OF SPAIN, Trinidad – The chief executive officer of the state-owned Caribbean Airlines (CAL), Garvin Medera, Tuesday said that the award of the Airline Passenger Experience Association (APEX) award reflects the confidence passengers having in the airline.
(Photo courtesy of Caribbean Airlines)“Whilst we are expanding, we remain focused on providing the best and consistent customer experience for each journey. To be recognized once again with an APEX Four Star rating is both a reward and a motivation for us to keep raising the bar in our service to the Caribbean and beyond,” he said, adding “we thank our customers for this independent vote of confidence.”
The airline said the APEX award is based solely on the ratings of passengers worldwide.
“This marks the second year that Caribbean Airlines has achieved this distinction, underscoring the airline’s commitment to delivering a high-quality, consistent experience for its customers,” CAL said.
“The APEX awards are unique as they are based entirely on neutral, third-party passenger feedback, independently certified and gathered through APEX’s partnership with TripIt from Concur, the world’s most widely used travel-organised app.
CAL said for the 2024 awards, nearly one million flights were rated by passengers across nearly 600 airlines worldwide, with only eight per cent of airlines achieving the Four-Star rating.
“Our team works with commitment and passion, and this award is also testament to their hard work. We also recognize and appreciate the support of our industry partners and stakeholders who play an integral role in our success,” Medera said.
