As I’ve said before, these unprecedented times call for exceptional measures. It’s why FPL implemented special crisis policies in mid-March and immediately suspended electrical disconnections while offering payment extensions and waiving late fees. And, it’s why these policies will remain in effect through June. FPL will continue to work with customers one-on-one as we prepare to carefully and thoughtfully transition back to our standard policies in July. We want to make sure we’re doing everything we can to support you – just as we always have – because turning off the lights due to non-payment remains a last resort.
If you are having trouble paying your bill, please take the time now to call us so we can develop a payment plan and help you avoid building up a large balance. We understand that everyone’s situation is different and we will work closely with you to create a plan that meets your needs while ensuring you are able to fulfill your personal commitment to your FPL balance. In addition to payment plans, FPL can connect you with financial assistance at the local, state and federal level while it’s still available. Please view available resources online or contact us directly at 800-226-3545.
As we enter the hot summer months, many of us will likely continue to spend more time inside our homes than normal. This means our air conditioners will be forced to work even harder and use even more energy to keep our homes cool. FPL has a number of free tools available – such as the mobile app, personalized energy dashboard and Energy Analyzer – to help you manage your energy usage. I encourage you to use these free tools and discover even more ways to save.
We realize that these are difficult and unsettling times and we are committed to doing our part to help you navigate the uncertainty while we continue to deliver the clean, reliable and affordable electricity you depend on. I know the last couple of months have not been easy and the weeks and months ahead will present many challenges, but I remain confident that we will overcome COVID-19 together and be stronger for it. I hope that you and your family continue to stay safe and well.
President and CEO, Florida Power & Light Company